In the age of "Cancel Culture" practicing great customer service is more important than ever. When you're running a small business, you have to know how to implement certain customer service essentials into your business to be successful. Word has always spread fast but these days with people having the world at its fingertips on the internet (social media), it spreads even faster. If you plan on having long term success you absolutely do not want to have a bad reputation for having bad service.
Customer feedback can make or break a business, you want to do everything you can to make sure that doesn't happen. Having and maintaining great service goes way farther than being polite. There are things that need to happen in the background of your business to set you up for success. Your business has to have structure. You have to have certain policies and procedures in place. You have to have a protocol to follow in case of certain situations. You have to practice problem solving and de-escalation. These are things that will make it easier to provide a great experience for your customers.
When your customers have a positive experience with your business, you'll definitely see a positive return. Satisfied customers mean great reviews, free promo due to word-of-mouth recommendations, a great reputation for your business, and increased income. Grindtime Errands has been open over 3 years and has not had any negative reviews so far. That doesn't mean we haven't ever had a dissatisfied customer however when we have had any customer complaints we follow our policies, protocols, and problem-solving skills to make sure the issue is resolved.
Our E-BOOK; NOT EASY BUT NECESSARY: The Guide to an Exceptional Customer Experience, is an awesome guide with lots of tips, skill building, and information needed to make sure you always provide the service your customers deserve. You can get this E-BOOK for ONLY $5.99 on the Grindtime Errands App or website! Not only is it SUPER helpful it's a really good read! Download your copy today!